For customers, the price of a trip on Access-A-Ride, the MTA’s service for New Yorkers with disabilities, is the same as a subway fare. But for the MTA, the cost of providing the service is much higher. At $72.65 per trip (the cost has risen since 2014, when the figures for the above table were compiled), Access-A-Ride is the most expensive paratransit system to operate in the nation. The high costs of the program eat into the MTA’s ability to provide subway and bus service.
It doesn’t have to be that way. The MTA can provide service for passengers with disabilities at much lower cost while improving the customer experience, according to a new report by the Citizens Budget Commission with support from TransitCenter [PDF].
The MTA began operating Access-A-Ride in the early 1990s, taking over a city program created after the Americans with Disabilities Act required “door-to-destination” service for people unable to access fixed-route subway and bus lines. As Access-a-Ride use grew in the first decade of the 2000s, costs more than doubled.
When the recession took out a big chunk of MTA revenues, the agency took steps to rein in Access-A-Ride costs by renegotiating contracts, tightening eligibility requirements, and increasing the use of taxis and livery vehicles instead of large vans. While the program isn’t growing as fast as it was a few years ago, the cost per trip continues to escalate.